HelpDesk CentreDesk Corp
CentreDesk Corp is a multi-user help vacant solution.One of the four CentreDesk Help vacant group,that are affordable and easy to take advantage of. Core elements are: steady,easy telephone logging,easy telephone tracking,with the roomy history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to show the current status and duration Logs that are awaiting a reply for quotations,or are in the shop,or awaiting parts are automatically position to On Hold; Security ensures that only logs assigned to single technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults,with emails being sent to confirm: That the issue has been logged,and the details Log completion Your SLA Contract push charges are automated for quotations and invoices,so you don''t need to remember the different rates for each prospect and category. A fully functional Parts inventory To support good relations with your customers,the CentreDesk solution makes available the tools needed to provide the support and politeness to detail,that prevents logs from falling betwixt the cracks.
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